One Way to Keep a Story Out of Print (Or Try To)
One tried-and-true method that PR people use to keep a story from seeing the light of day is to ignore the reporter's requests for a comment or response.
Because then, if you run the story without their input, they can claim that it's biased--even though they refused to reply to questions or a request for an interview in a timely fashion.
I believe this was the ASCO PR folks' strategy when I wanted a reponse from them to my posts about the Abigail Alliance being kept off a panel about off-protocol use of new cancer treatments. It took the PR people more than two weeks to reply to my repeated requests for comment, and then when they did reply, it was a non-answer answer.
Professional PR people respond to media requests within a few hours, typically, even if only to say that they are working on getting the info the writer needs.
Dean Forbes, at SCCA
So here's another one. I've been e-mailing and calling Dean Forbes, who handles PR for the Seattle Cancer Care Alliance, since Monday, to ask him about a doctor who until recently was on staff there.
His reply?
Deafening silence. Not even the customary, "I'm working on your request and will get back to you shortly."
Just for fun, I checked the SCCA Web site to see what it says about media relations. Here's the blurb:
Media Relations Policy
The Seattle Cancer Care Alliance's Director of Public Relations is available to assist journalists with questions regarding the SCCA, its partner organizations, and patients.
Our goal is to facilitate and encourage open and positive relationships between SCCA staff and the media while ensuring that all communications result in an accurate and appropriate portrayal of the SCCA activities.
The Public Relations staff is committed to guarding the privacy and confidentiality of all patients undergoing treatment while recognizing the rights of the individual patient to discuss any and all aspects of his or her treatment and health status with the general public through the media. Patients must sign consent forms before any information will be given out.
Journalists are welcome to visit SCCA. An escort will be available during visits. To arrange an interview, videotaping session, or photo shoot, please contact the person listed below.
Contact
Dean Forbes
External Affairs & Communications
Phone: (206) 667-2896
Email: dforbes@fhcrc.org
Uh, huh. Well, I'm tired of waiting. The story is going up.
@ Jeanne Sather 2008.