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July 29, 2010

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Stephanie

So very glad you took the Bull by the horns and made the phone call till you got through.

Sometimes this is the ONLY way to preserve our sanity - to take some action, be assertive!

Once we have made some progress we can settle down a little and relax into other activities we need to handle.

Hope the Xanax has done it work now.

Jeanne

Thanks, Steph.

I'd waited 24 hour for a call back, so why should I wait longer? But that's a hard lesson to learn, because we've all been taught to be "nice girls."

My journalism training helped me get over this. If I needed to talk to someone, I would call every day and leave a message until I got through. The trick is never to get mad, always to accept their apology for not calling back sooner--in fact, to brush it off (Oh, I know you're busy ...) But to stay persistent.

When I was a wire service reporter, covering breaking news, I would call every 10 minutes, even though I had left a message the previous time. I would also ask to be put on hold till the person I wanted/needed to talk to was available.

In those days, my job was on the line, so I got good at it. Now, my life is on the line, so I hope I'm even better at getting what I need in a timely fashion.

Jeannie

Waiting more than 24 hours can be agonizing when time is of the essence. I’m so glad you were able to make contact.

Your journalism training paid off yet again, and I hope sharing your trials helps others reading your blog.

Take care,
Jeannie

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