On January 12, an employee or employees of Verizon Wireless called my cell phone 20 times during the day, presumably to let me know that I hadn't paid my cell phone bill.
The following day, January 13, the someone or someones called me 27 times.
How do I know? From the call record in my phone, which shows that some of these calls came in before 7 a.m., and others in the middle of the night--12:19 a.m. 12:20 a.m., and 12:21 a.m., to be exact.
I was in the middle of a series of cyberknife treatments at the time--this is a special type of radiation used instead of surgery, in my case to treat a tumor in my skull. I spent those two days on the couch, exhausted, and in a lot of pain (not from the cyberknife, but from other tumors in my hip and pelvis).
Verizon pissed me off, though, and I rallied enough to check in with a couple of people about it, a friend at The Seattle Times and also my contact at the Northwest Justice Project. He suggested getting in touch with Mary Glenn, a staffer in Senator Patty Murray's office, and he gave me the staffer's contact information.
Letter to Verizon
The staffer wrote a letter to Verizon over Senator Murray's signature, and I also received a letter from the Senator.
It said:
Dear Ms. Sather:
I appreciate your contacting my Seattle District Office concerning the difficulties you are experiencing with the excessive calls from Verizon in regards to a late phone bill payment. I am happy to look into this matter for you.
My office has the CEO/Chairman of Verizon [sic] and we have made an inquiry on your behalf. We will contact you again as soon as we have any information to report.
In the meantime, if you have any additional questions or concerns, please do not hesitate to contact Mary Glenn in my Seattle Office ...
Sincerely,
Patty Murray
United States Senator
That letter was dated February 9, and I haven't heard anything further from the Senator's office, but I did get an e-mail the other day from someone representing Verizon.
See also: Verizon
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