July 9, 2009
Since I mailed my application to your Workable Solutions program on April 27, I have received two copies of a letter confirming that you have my application, one dated May 6 and the other June 3.
Both letters were identical, and both said that I would hear from a “Loan Mitigation Specialist” within 30 days.
I have not been contacted by this loan mitigation specialist, however, I have now received a total of five letters—all computer-generated form letters—threatening me with foreclosure.
Meanwhile, I am still waiting to hear from your loan mitigation specialist. Does the left hand know what the right hand is doing?
Please stop the collections phone calls to my home phone. All communications with me concerning my mortgage must be in writing.
As I said in my letter to the Workable Solutions program,
I have advanced cancer and I am in bed much of the day. I do not answer the
phone.
Maybe a human being will read your letter and respond with some measure of humanity....
Posted by: carrie s | July 10, 2009 at 06:24 PM
CitiBank-
please show some compassion for this woman and suspend repayment of the loan for a few months- get her name and loan no. out of the collections department. It's the right thing to do!
Posted by: M Olsen | July 16, 2009 at 02:43 AM